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Training your staff to be sales-churning machines is not an easy task. Entrepreneur.com’s Paul Levesque, a customer service expert and author of “Customer Service From the Inside Out Made Easy,” shares his list of the five most common mistakes that many businesses make in sales training and adds his tips on how to correct them. What are the five blunders? Making customer service a training issue, blaming poor service on employee “demotivation,” using customer feedback to uncover what’s wrong, reserving top recognition for splashy recoveries, and competing on price.
For more details on these pitfalls and Levesque’s outlook on how to correct them, click here to read the full article.