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Part II: Bad customer relations to learn by — A restaurant reviewer goes into a local shop, orders an au-jus sandwich, and this conversation with the waitress-manager ensues: “Can I get a small cup of au jus on the side?” “No.” “How about if I pay for it?” “No.” “Why not,” the reviewer presses. “Because it’s against the rule,” the waitress says. “What rule?” “The rule that says you can’t have it,” the waitress answers. SNEWS® View: Well, now, hm. Ever had these sort of dead-end conversations that make so little sense that you wonder if you’ve gone cuckoo? Although this was in a restaurant, the same conversation could happen anywhere — in a retail store, on the phone with a customer, or even with the media (see above byte). We hope you don’t recognize yourself — or your company’s customer/media relations — in the above dialogue.