SCAM Alert — A warranty claim that is not!

We have another idiot alert! Seems a Canadian man from Ontario has been contacting various outdoor product manufacturers claiming to have sent in gear for repair under warranty and then demanding a brand new replacement when the supposed shipment can’t be located.

He’s going by the name of Chris Moore and his tale goes something like this:

He buys something expensive while on vacation — in one case, he claimed to have purchased a Mountain Hardwear Trango 4 tent for, of course, cash — that’s a $650 suggested retail value in the United States. Mr. Moore then claims that he noticed something was broken and, as a result, not being near the store that he originally purchased the item from, he opted to send the entire item back to the company via Airborne Express. With the Mountain Hardwear tent, he claims to have returned the entire tent along with his cash receipt. Wait — it gets better.

Conveniently, Mr. Moore calls 45 days after supposedly shipping the item and since Airborne Express archives its records after 30 days, that makes it virtually impossible to quickly verify a shipment receipt. Knowing this, Mr. Moore gets even more creative. He finds out the name of someone in your company who might sign for such a delivery, such as a shipping manager. He’ll tell you he has since lost the tracking number, but he did write down the person who signed for the item. Unfortunately for Moore (maybe we should nickname him Less?), he didn’t find out that the Airborne delivery person doesn’t ever deliver to the back door of Mountain Hardwear so the shipping manager couldn’t have possibly signed for the tent.

If you’re still not willing to assist him by sending a new product his way, he’ll get quite upset and demand to speak with, yes, the president or owner of the company. Nothing like taking a scam-play all the way to the top. We would have given anything to have been in the room when Mr. Moore was attempting to plead his case to Jack Gilbert.
 
SNEWS has learned that this bozo has also attempted to take his little game to Sierra Designs in the last few days, as well. It’s likely he’ll play in your backyard quickly too.

Once again, if you hear from a Chris Moore, with a reported address of 966 Apache, London, ON, N5V465, Canada, and a phone of 519-659-4374, consider his claim bogus unless he can prove otherwise. His actions have been reported to Officer Lloyd Switzer at 519-668-7191 should you also wish to file a report.