Kitzuma Cycling Logistics brings on LeMond, Alchemy and Eminent
Renowned brands’ full bike lines to be delivered to consumers with Kitzuma’s fully built, ready-to-ride service.
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Asheville, North Carolina (November 19, 2021) — Kitzuma Cycling Logistics is adding three more renowned bike manufacturers to the growing list of brands employing their pioneering bike-delivery service: LeMond Bicycles, Alchemy Bikes and Eminent Cycles. Each of these brands is already delivering their direct-to-consumer bikes through Kitzuma’s fully built, ready-to-ride delivery service.
Consumers can order their bikes directly from each individual brand. When the bike is ready, the Kitzuma team will pick it up at the factory and deliver it fully built to the customer’s doorstep via its nationwide network. And the pricing is so reasonable that Alchemy, for one, will offer this premium service as their standard shipping option at no extra cost.
As with all Kitzuma’s deliveries, bikes are delivered fully assembled — and never boxed — so customers can ride off immediately without the hassles of traditional delivery. And if basic adjustments and/or instruction is needed, like adjusting handlebars or saddle height, installing pedals or other final preparations, all delivery techs are trained by Kitzuma to handle such tasks, with guidance from the individual brand.
LeMond Bicycles Founder Greg LeMond is very enthusiastic about the unique services Kitzuma provides: “The ‘white-glove’ delivery process provides our customers with the personalized and professional experience expected from the LeMond brand. Kitzuma is exactly what I was searching for!” says LeMond.
Alchemy Founder and CEO Ryan Cannizzaro sees Kitzuma as a perfect fit for the direct-to-rider system for its road, mountain, gravel and electric bikes.
“As soon as we heard what Kitzuma offers we said, ‘Sign us up!’” Cannizzaro says. “We’re a premium brand, and our customers deserve premium service from start to finish: Knowing our customers are getting their bikes fully built and ready to ride, with no banged-up frames or setup hassles, gives all of us the peace of mind that should come with making a purchase like this. Cycling is all about enjoying the ride and it should not be stressful to get a bike delivered directly to you. Kitzuma delivers that enjoyment from the minute our customers receive their new bikes!”
LeMond CEO Dean Hendrickson adds that their customers are definitely taking notice, “Since we started using Kitzuma as our primary delivery model, our positive customer satisfaction has gone through the roof. I look forward to a long-term relationship as both of our companies grow and prosper – together we will set the bar for D2C customer satisfaction within the bicycle industry!”
Taylor Essick, Co-Founder and CEO of Kitzuma, is proud to on-board these three distinctive brands, each of whom takes great pride in quality manufacturing, exceptional customer service and prompt delivery.
“We’re honored to get the chance to deliver ready-to-ride bikes for these excellent brands,” Essick says. “Since day one we’ve focused on creating amazing customer experiences for our clients and their consumers, and in addition, we’re also helping our clients to remove friction from the overall D2C process, and that’s really exciting.”
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We pick up bikes at the source and deliver them fully assembled directly to the consumer, whether you’re a manufacturer, individual, local cycling club or team, or retailer. Our specially equipped vans allow each bike to be individually racked and covered. We guarantee our customer’s bikes will arrive in perfect condition every time, on schedule, and immediately ready to ride! Learn more about us at https://www.kitzuma.com