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SPOT-2 voluntary recall initiated by SPOT

Spot LLC will be conducting a voluntary return on any new model SPOT Satellite GPS Messenger™ (SPOT 2) purchased since October 1, 2009. During recent testing, we discovered that some of the new SPOT 2 devices might not meet battery and messaging operating specifications.


Spot LLC is dedicated to providing the highest quality and best performance products to our customers, therefore, Spot LLC will be conducting a voluntary return on any new model SPOT Satellite GPS Messenger™ (SPOT 2) purchased since October 1, 2009. During recent testing, we discovered that some of the new SPOT 2 devices might not meet battery and messaging operating specifications.

Affected Units

To see if your SPOT-2 unit is affected by this issue, please do the following:

  • If you have activated your SPOT-2 unit, login to your account at https://login.findmespot.com, click on the My GPS Locations tab and a message will display indicating if you have an affected SPOT-2 unit.
  • If you have not activated your SPOT-2 unit, do not activate. We highly recommend you return your product for replacement at your earliest convenience.

The Exchange Process

  • Replacement units are anticipated to be available in early 2010. More details to follow.
  • If you exchange your eligible unit, you will also receive 1 additional month of your current SPOT service plan and associated services.
  • Once exchanged, you will receive a new SPOT-2 unit.
  • Please follow this process to receive your return shipping materials. These will be sent you upon completion of the form.
  • Ship only your SPOT-2 unit and take out batteries prior to shipping.

Important notes

This does not affect SPOT Satellite Personal Tracker (SPOT-1) nor is it an upgrade program to transition from SPOT Satellite Personal Tracker (SPOT-1) to the SPOT Satellite GPS Messenger (SPOT-2).

For more information, go to the SPOT website at http://www.findmespot.com/exchange/