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Stephen Serna joins the Mountainsmith family as their new customer service representative/warranty coordinator, a key new position meant to further heighten the company’s stellar reputation for service. The announcement was made by Jay Getzel, president of Mountainsmith, a leading supplier of legendary quality outdoor products including packs, tents, poles, camera bags and more.
“Mountainsmith is excited to be adding resources to our team here in Golden and we are thrilled to welcome Stephen to our staff,” commented Jay. “In this newly created role, he will focus on providing best-in-class service and warranty management to our consumers and helping us forge strong, long lasting relationships with our dealers.”
Prior to joining Mountainsmith, Stephen spent 11 years with REI, most recently at the REI Flagship store in Denver where he was a sales associate in the camping department. His experience at retail was enhanced as an outdoor instructor for the REI Outdoor School where he taught a variety of subjects including family camping, GPS use, the art of traveling light and snowshoeing. In 2005 he received the REI Anderson Award, a peer nominated annual honor given to the staff member from each store that most encompasses core values. Prior to joining REI, he earned a BA at Colorado Mesa University.
Mountainsmith’s commitment to innovation began in 1979 and continues to the present with a full line of active lifestyle products. The quality and comfort of all Mountainsmith products—technical backpacks, travel storage systems, luggage, camera bags, urban packs, as well as the lumbar pack icons—set the standard for the worldwide outdoor marketplace. Mountainsmith manufactures, markets, and distributes an expanding group of products designed to meet the demands of travel on and off the trail, through airports, and anywhere that carrying-comfort is essential. Mountainsmith products are sold worldwide.